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Tutor Teach Inc. Terms of Use and Conditions

  • Tutor Teach’s TERMS AND CONDITIONS are outlined to support our clients’ needs. Hereafter, a “client” refers to any person who has entered a service agreement with Tutor Teach (“The Company”) to receive any form of education be it for themselves or a child in their care.  Adherence to these policies is required at all times by both the organization and the clients for Tutor Teach’s services to be effective. Deviation from these policies may or may not, at the sole discretion of Tutor Teach, result in a termination of the contract between Tutor Teach and both client and tutor. Hereafter, a “tutor” refers to any person currently contracted by Tutor Teach to provide educational services. These policies are designed to accommodate and satisfy all parties involved equally and represent fair and reasonable terms and conditions thereto.

Students are expected to:

  • Arrive to the tutoring session on time, whether it is held online or in-person.
  • Be active in the tutoring process.
  • Come to Tutor Teach sessions prepared with relevant course material and questions for the tutor.
  • If applicable, complete homework or tasks assigned by the tutor.
  • Be receptive to feedback from the tutor.
  • Be patient with the tutor and the process of learning.
  • Both the client and the tutor are expected to review the calendar weekly to ensure it is accurate, as billing is directly impacted by the calendar.

It can take about 3-4 sessions for students to feel comfortable with the instructor and for them to understand a different learning style. For the most effective use of time, students should be prepared for the session with their books, homework, tests and proper supplies such as notebook, pencil etc.

Tutors are expected to:

  • Arrive at each session on time and  prepared with relevant, customized materials.
  • Add sessional notes and feedback weekly to the student portal.
  • Reschedule if a session needs to be canceled.
  • Keep the agreed-upon schedule updated using the calendar function of the student portal. Tutors are expected to keep the calendar updated and accurate such that the sessions are marked as attended when attended, canceled if canceled, and held on the accurate time and day. The Company is not liable for sessions marked incorrectly.
  • Provide 2 weeks’ notice to Tutor Teach should they not be able to continue with a student – Tutor Teach will work to substitute the instructor with a suitable replacement.
  • Provide 2 weeks’ notice for any upcoming holidays or requested time off in order for rescheduling or substitution to occur in lieu of their instructional time.

General guidelines:

  • Occasionally, Tutor Teach offers the benefit of in-home tutoring. However, this does not mean that should an instructor, for any reason, feel uncomfortable or unsafe at the premises that he or she must continue to go there. If such actions occur, the tutor or client may request the sessions to be held at a neutral location going forward. A tutor and /or client may request that an initial or single session be conducted at a neutral location such as a community centre or library prior to sessions being held in the home.

  • If you are not satisfied with the match with the instructor during the initial session or during any session thereafter, and you would like to have a new instructor assigned, please contact Tutor Teach (info@tutorteach.ca). It is the client’s responsibility to report any inappropriate or dissatisfactory tutor performance issues to Tutor Teach. We are always eager for feedback and appreciate any input or suggestions, both positive and negative.

  • Once a tutor has arrived to the session, should the student not be available for the scheduled session, the client will be liable for payment for full instruction time, provided that the session was confirmed in advance, and the client made no earnest attempt at cancellation thereof. Acceptable methods of cancellation would include any reasonable (i.e. email, telephone, etc.) attempt to cancel the session with a tutor at least 24 hours in advance of the scheduled session time.

  • Barring emergencies, lessons canceled with less than 24 hours’ notice will be billed in full.

  • Sessions canceled with ample notification or for emergency reasons, can be rescheduled with the tutor at a mutually convenient time.

  • Use of the Tutor Teach portal is expected from all parties involved, both client and tutor. Clients are expected to log in to their portal to view upcoming sessions and session notes. It is the sole responsibility of the Client to ensure the sessions shown in the portal are accurate to what has been agreed upon via Tutor and Client.

  • Tutoring sessions begin based on the scheduled time previously agreed-upon. The student is required to arrive prepared and ready for the session. If the student is not prepared, any time required to organize will be counted towards the session duration. Should a student arrive late, the session will run until the scheduled end-time and time.

  • Tutor Teach and any of its employees, directors, founders, and associates as well as all of the familial and other relations will not tolerate abuse, harassment, slander, or other forms of egregious negative behavior. Such acts will result in a permanent cessation of services such that both yourself and your child(ren) will not receive services from Tutor Teach at any future time.

  • Any damages or liability issues must be taken up directly with the tutor on an individual basis separate in its entirety from Tutor Teach and any of its employees, directors, founders, and associates as well as all of the familial and other relations thereof. Tutor Teach will not be held liable for any damages related or thereof.

  • Sessions are billed according to agreed upon frequency as per the original registration. If a change is required to this frequency, the administration must be notified to allow us to adjust the tutor’s schedule to the new requirement. Session durations, if altered or reduced without notifying Tutor Teach, will be billed at the original agreed upon time. Any additional hours added to the scheduled session will also be billed at the required rate.

  • As per Tutor Teach’s policies, no client who has engaged the services of Tutor Teach shall hire or engage the assigned tutor directly for a duration of 2 years from the date of termination with Tutor Teach as related to the tutor in question. This is in accordance with the competition act of the consumer code of Canada.

  • It is understood that services with Tutor Teach cannot begin or continue unless credit card information has been provided and processed.

  • Tutor Teach reserves the right to run the client’s credit card on file automatically for owing amounts should more than 2 attempts to contact the client be made via email, phone call, or a combination thereof go unanswered.

  • Notice for vacations must be provided to the administration at the beginning of the month and as soon as possible if sessions need to be canceled.

  • While the vast majority of our students see improvements in their skills and confidence after the first few sessions, we make no guarantees on individual performance. We conduct rigorous screening for all of our tutor to ensure that you are being taught by the brightest and most skillful instructors available.


    This website is operated by Tutor Teach Inc. (hereinafter the “Company”). Before using this website, please carefully read the following Terms of Use and proceed only if you agree to them.

    We may revise the Terms of Use without prior notice. When you use this website, please check the latest version, which will be published on this page.

    1. Copyright

    • All copyrights to this website and all texts, images, videos, music, sound clips and other works on this website (collectively known as the “Content”) belong to the Company or other copyright holders (the “Copyright Holders”), and are protected under the copyright laws, treaties and other laws of the relevant country.

    • Unless otherwise expressly permitted by law (e.g., when you print or save the Content for your personal use), you may not use the Content without permission of their respective Copyright Holders. If you wish to use any Content, you must contact us in advance using the Inquiry Form.

    • When you use the Content, you may not alter or remove the copyright or trademark notice affixed to the Content.
    1. Trademarks
    • All rights to the trademarks, service marks, logos and trade names on this website belong to the Company or other right holders. Unless otherwise permitted under the applicable trademark or other law, you may not use the above without the permission of the respective rights holders.

    1. Prohibited Acts
    • When you use this website, you may not commit any act which:
      • Causes, or may cause, any damage to the Company or any third party;
      • Disturbs, or may disturb, public order;
      • Constitutes or leads to, or may constitute or lead to, any crime;
      • Damages the reputation or credit of the Company, or any third party;
      • Causes, or may cause, any use or provision of computer viruses or other harmful programs;
      • Violates, or may violate, any law;
      • Causes, or may cause, any misunderstanding that an individual or entity is associated with the Company or that the Company supports, endorses or recommends a linked site;
      • Provides any frame link or other link in a manner which make it unclear that the linked content is from this website; and which
      • The Company otherwise deems inappropriate and demands the termination of.
    1. Links
    • If you would like to set a link to this website, or to publish this website’s URL in any magazine, book or other publication, please e-mail to us specifying the URL of the website to be linked. Please be advised that we may decline your request for the link.
    1. Disclaimers
    • The Company does not make any warranty regarding the substance of the information contained in this website, including its accuracy, usefulness, or authenticity.
    • The Company shall not be liable for any damages caused by any use of this website or any information contained therein.
    • The Company may alter any information or service on this website or suspend or terminate operation of this website, without prior notice. The Company shall not be liable for any damages caused by any such alterations, suspensions or termination, regardless of the reason thereof.
    • The Company may not be able to respond to your inquiry made through this website in such cases including: wherein the inquiry does not reach the Company’s client service staff due to system malfunction or computer virus infection; wherein the inquiry is illegible due to the character code used; and/or wherein the return e-mail address specified in the inquiry is incorrect, etc. if you do not receive any response from the Company, please kindly contact us again.
  1. Governing Law and Jurisdiction

Unless otherwise provided:

  • The use of this website and the interpretation and application of these Terms of Use shall be governed by the laws of Canada; and
  • All disputes in connection with this website shall be resolved under the exclusive jurisdiction of the Osaka District Court for the first instance.
  1. Inquiries about this website
  • For more information about this website or link, please contact us using the Inquiry Form.






Date Adopted: July 27, 2023